Frequently Asked Questions
Click on the text of the question or the + symbol to reveal the answer below.
Do you offer label design services?
What kind of artwork files can I use?
You can use other file types (.jpg, .gif, .tif. and .bmp) however they are not recommended and do not produce a high quality label. These files are made of small dots and are low resolution (72 dpi) which has bigger dots, and prints poorly. Higher resolution images (300 dpi) have very small dots to create more detail, and better quality. We recommend only high resolution images for label artwork.
What is dpi?
Will I receive a label proof?
What is the Pantone Matching System (PMS)?
What is 4 Color Process?
We use a special color. Can you match my labels?
What are color separations?
What is the maximum number of colors that can be printed on a label?
Does white count as a printing color?
What is a color bleed?
What are the parts of a label?
There are typically 4-5 parts to a label.
1. Release Liner: The label is attached to a release liner, silicone coated paper, for easy label release during application.
2. Adhesive: There are a variety of label adhesives available; permanent, temporary, removable and repositionable are a few. It is important to identify the environment and type of surface the label is applied so that we can use the correct adhesive.
3. Label Material: Choose your label material based on application and environmental conditions your label is exposed to.
4. Artwork/Printing: There are a variety of label printing methods; each has advantages and disadvantages in terms of quality, durability and cost.
5. Laminate: Laminates add protection to a label. Label application and environment are factors in choosing laminate.
Do you have a label catalog, or label samples you can send me?
What is the maximum label size you can print?
What are the most popular label sizes?
What is label wind direction?
Wind is the direction the labels come off the label roll. Please click here for a sample.
What's the difference between die-cut and butt-cut?
Can you print the back of my label?
What are pressure sensitive labels?
What is a perforation?
How do I get a barcode if I need barcode labels printed?
What types of lamination is best for my label?
What are dies and what sizes are available?
What is Corner Radius?
What is an Outside Diameter (O.D.)?
What materials are used to make labels?
What is a Core?
What is the difference between direct thermal transfer and thermal transfer?
What are the different types of adhesives I can use for my label projects?
What type of label is best for outdoor/industrial applications?
What is the difference between coated and uncoated stock?
What is Varnish?
How do I know my printing will be of good quality?
Can you manufacture labels that meet Underwriters Laboratories (UL) Requirements?
Do you offer stock shipping labels?
Yes, we have blank label stock available for shipment. Please click here for a list of in-stock items.
What kind of labels has Advanced Labeling Systems printed before?
Do you sell printers or ribbons?
Pricing & Ordering
Do you have a minimum order?
How do I get a custom label quote?
Please click here to get a custom label quote.
What determines the price of custom labels?
Is there a discount if I re-order my labels?
How long will it take to get my order?
How do I check the status of my order?
You can call us at 1-800-878-2208 or send us an email at firstname.lastname@example.org.
Will I be charged shipping and handling?
Do I have to pay sales tax on my order?
If you are located outside of the State of Colorado, we do not charge sales tax. If you are located in Colorado, we are required to charge sales tax unless you can provide us with a current Certificate of Resale Tax Exempt Certificate. Please fax a copy of your certificate to (303) 368-1814 or email it to email@example.com.
Can I change my order once it has been placed?
In most cases, we can change your order as long as it has not been printed or shipped. If you need to make changes to an order that is already in process, call your sales or Customer Service Representative immediately. We will handle your requests promptly, but changes may affect the estimated delivery dates and pricing. In the event you need to change your order, please call us at 1-800-878-2208 or email at firstname.lastname@example.org.
How can I get my order processed and shipped faster?
What forms of payment do you accept?
We accept major credit cards (MasterCard, Visa, American Express, and Discover), check in advance or Net 30 terms (with approved credit application only). You can download our credit application here.